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Money Back Guarantee Terms and Conditions

Congratulations! You’ve got one of the most secure combinations of Multipoint lock and
cylinder fitted to your PAS024 door. ILH DUPLEX Multipoint lock or ILH Auto-fire Multipoint
Lock and APECS cylinder are covered under the £3,000 Money Back Guarantee. ILH
(Ingenious Locks & Hardware Ltd) provide class leading performance in operation and, more
importantly, the best possible security for you and your family.
In order to give you total peace of mind, we’re so confident your door is secure with our
multi-point lock and cylinder that, in the unlikely event of a break-in succeeding through
failure of our products, we will pay up to £3,000 towards a new door and for the loss of any
items which are not covered by any of your household insurance policies.

• The £3,000 Money Back Guarantee will be valid for a period of 5 years from the
receipt of the £3,000 Money Back Guarantee certificate and is not transferable. The
following conditions apply.

• The £3,000 Money Back Guarantee will take effect from the date of the receipt of the
£3,000 Money Back Guarantee registration.

• The £3,000 Money Back registration form must be registered within 14 days of
installation or within 14 days of the completion date for new build properties. The
£3,000 Money Back Guarantee will only take effect on receipt by us of the registration

• The total compensation package of up to £3,000 will be the maximum amount
payable in full and final settlement of any successful claims towards any uninsured
loss including new door supplied and installed.

• The £3,000 Money Back Guarantee will be deemed invalid if any modification, repairs,
or alterations to the products are made by a non-approved service engineer and
without our consent.

• This £3,000 Money Back Guarantee is only valid for door hardware correctly fitted,
adjusted and maintained in accordance with ILH’s installation and maintenance

This guarantee is only valid when the following details have been adhered to:

• The £3,000 Money Back Guarantee registration form has been correctly completed in
full and registered online within 14 days of the door being fitted or within 14 days of
the completion date for new build properties.

o For new build properties, if you are unable to register with the 14 days of the
property completion date – you will be required to submit a written statement
and evidence as to why you were unable to register, which we may determine
is acceptable or not at our discretion.

• The doors to which the ILH DUPLEX Multipoint lock or ILH Auto-fire Multipoint Lock
and cylinder are fitted must be securely closed, deadlocked with the thumb-turn or
key – the key must be removed from the cylinder lock, and not in the night vent

• ILH approved locks, cylinder guard, and keeps with APECS cylinders are fitted to all
doors used to gain entry.

• The door is manufactured by an approved PAS024;2022 manufacturer.

• ILH security products have been installed and adjusted in accordance with ILH’s
installation fitting instructions.

• All ILH & APECS security products and moving components (locks, handles) should be
kept free of dirt and lubricated twice yearly at equal intervals by the registrant, with
the APECS Dry Lube as recommended in the instructions (these can be found on the
APECS and ILH Website’s)

• Only one claim shall be made per registrant during the guarantee period.

• A Home Insurance premium (content insurance) must be in place and is to be
registered in the name of the claimant (registrant) of the £3,000 Money Back

• The £3,000 Money Back Guarantee excludes liability for forced entry or manual
intervention for the exposed parts of the locking mechanism (lock, cylinder and
keeps) howsoever caused, where the door has already been damaged and exposes
one or more parts of the locking mechanism.

• The £3,000 Money Back Guarantee period shall be for a term of 5 years from the
receipt of the £3,000 Money Back guarantee certificate incorporating ILH’s & APECS’
products. Only the original registrant of the £3,000 Money Back Guarantee shall be
able to enforce the rights under the £3,000 Money Back Guarantee.

• Only genuine APECS keys must be used with the APECS cylinder.

• The benefits of the £3,000 Money Back Guarantee only apply where entry is gained to
the property through the failure of the ILH Multi-Point Lock and/or a lock snapping of
the APECS Cylinder.

• This £3,000 Money Back Guarantee does not cover components from other suppliers
that may have been used on the door.

• Claims are subject to the property being occupied and furnished.

• Claims are subject to the door being maintained according to care and maintenance
instructions provided – a copy of door care instructions is available on APECS and ILH

• Only one claim per household can be made during the £3,000 Money Back Guarantee

• Notification of any claim must be made within 7 days of the break-in. Any supporting
documentation must be supplied within 30 days of the break-in.

• The £3,000 Money Back Guarantee will be valid for as long as the homeowner
continues to live at the registered address or for a period of 5 years from receipt of
the £3,000 Money Back Certificate, whichever is the earliest date. The £3,000 Money
Back Guarantee is non-transferable; therefore, it cannot be transferred to a new
owner if the property is sold or carried over with the registered homeowner to their
new property.

• The cylinder and door must be deadlocked by the thumb-turn or using APECS genuine
keys, and that the key is not left in or anywhere near the cylinder. If a letterplate is
fitted, it must meet the requirements of the latest TS008 anti-fishing and lock
manipulation standard.

• The £3,000 Money Back Guarantee is applicable to residential properties in the UK
and Ireland only. Commercial properties are excluded from this £3,000 Money Back
Guarantee (mixed use residential and commercial properties shall be considered to
be commercial properties).

• A Warranty card or Authenticity card for the APECS AP cylinder must be provided by
the door supplier or installer (included in the original box of the cylinder) to the
homeowner and this must be presented by the homeowner when making a claim.

• The decision of the company is final in respect of the above qualifying criteria (i)
whether the door has been maintained according to care instructions (ii) whether any
modification/repair has been made to the door and (iii) whether entry has been
gained to the property through failure of the lock or cylinder product.

• The £3,000 Money Back Guarantee will not apply if the goods have not yet been fully
paid for (i.e., there is an outstanding balance for the supply and installation of the
To claim after a break-in the following conditions must be met:

• The homeowner must retain the door and the cylinder lock alleged to be faulty so
that both can be assessed in accordance with the terms below.

• The homeowner must have valid home insurance at the time of the break-in. This
must be active for at least 1 month prior to any claim being made.

• Entry to the property was achieved solely by a lock-snapping attack on the registered
euro cylinder and/or failure of the ILH DUPLEX Multipoint lock or ILH Auto-fire
Multipoint Lock.

• The homeowner must contact their installer within 7 days of the break in to notify
them of a claim.

• The homeowner must submit a written claim (claim form available upon request) within 7 days of the break in, including a crime reference number.

• An APECS cylinder warranty card or Authenticity card must be presented upon
request to verify the authenticity of the cylinder lock.

• A Police Crime Report Number must be presented when making a claim along with
the details of the Police Officer and Station where the report was filed.

• A complete list of the stolen items must be presented and the items which are not
insured/ covered by the home insurance policy must be specified together with a
copy of the said home insurance policy and an explanation as to why the stolen items
are not covered by the insurance policy. No claim for stolen cash or other monetary
items will be accepted including credit cards, travellers’ cheques, bonds, and the like.
Only physical items may be claimed for – no legal or other costs or fees incurred, or
time wasted, mental anguish or illness or the like can be claimed by the claimant. The
crime must be also reported to the Police within 24 hours of the Break In occurring.

• The maximum claim for any single item is £500 Great British Pounds. We shall have
the right to determine what constitutes a single item.

• ILH & APECS will send an approved service engineer within 2 working days of
receiving the claim form to visit the property and assess whether any components on
the lock failed on the door during the break-in. The homeowner must retain the lock
and the door and provide the service engineer access to both and cooperate with any
reasonable requests from the service engineer so he can assess the claim.

o After service engineer assessment, the locks and cylinders will be sent to our
manufacturer’s lab for an investigation, in order to come to a definite

• If, on investigation, it is found that the Security products were correctly fitted,
adjusted and maintained, but that the lock or the cylinder failed during the break-in,
we will then issue the following payments within 30 days of the claim being approved:

o A cheque (or equivalent) of up to £3,000 sent to the registered householder to
compensate for the inconvenience of the break-in for the uninsured loss and
the replacement of the door (or equivalent cost)

• If on investigation, the break into the property is judged to have occurred due to the
failing of any other component on the window or door (for example broken glass or a
broken PVCu panel), none of the above benefits will be applicable. APECS and ILH will
have the final say on whether a claim is valid and will be paid.
Legal conditions

• This document is in no way a guarantee that a break in will not occur (it merely provides
for certain compensation should one occur due to the fault of the APECS AP CYLINDER
or ILH DUPLEX Multipoint lock or ILH Auto-fire Multipoint Lock in certain circumstances
and subject to certain conditions). All products supplied will be subject to the terms
and conditions of sale of the seller of the products to you (which may or may not be
APECS or ILH) – not the manufacturer or wholesaler.

• If any part of the £3,000 Money Back Guarantee conditions shall be or become void in
whole or in part, the other provisions shall remain valid and enforceable and the void
provisions shall, where appropriate, be replaced by other provisions corresponding as
closely as possible with the void provisions.

• The parties agree that any disputes arising or in any way connected with the subject
matter of this Cash Guarantee (whether of a contractual or tortious nature or
otherwise) shall be subject to the laws of England of Wales and the exclusive
jurisdiction of the English and Welsh courts.

• The provisions of the Contracts (Rights of Third Parties) Act 1999 shall be excluded.

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